Return & Refund Policy

Thank you for shopping with us! We appreciate your trust in our custom products. Due to the personalized nature of our items, we have a specific return and refund policy outlined below:

Returns and Cancellations:

  1. Returns: Since our products are custom-made to order, we do not accept returns or offer refunds. This includes issues related to the postal service. We are not responsible for any damages during shipping. Damage claims must be filed with the shipping carrier. We are also not liable for shipping delays caused by the carrier.

  2. Cancellations: If you need to make changes or cancel your order, you can do so only if the order has not entered production. Contact our customer support team immediately to request changes or cancellations. We’ll do our best to accommodate your request within the allowed timeframe.

Digital Products:

Refunds are not available for digital products.

Cards/Flyers:

Once you've approved your design and it’s printed and shipped, if you later notice a mistake, you'll need to pay the full price to correct, reprint, and resend the order.

Custom Favor Orders:

Once a custom order is placed, it cannot be canceled or returned. Please double-check all details before confirming your order.

For custom orders, please provide a delivery date that allows time for production and shipping. The delivery date should be earlier than the event date. If the event date is the same as the delivery date, we cannot guarantee timely arrival.

Orders Over $500:

For orders totaling $500 or more, we require a signed contract to ensure a smooth transaction. This contract helps protect both parties by clarifying terms and conditions.

We may also request identification and a credit/debit card matching the provided information to prevent fraud. Alternatively, you may pay through Zelle. If you choose Zelle, contact us via email for further instructions.

Proof & Approval Process:

We send a proof of your custom design for review and approval before printing. This is your opportunity to make minor changes, such as correcting spelling, adjusting colors, or tweaking the layout.

Major design changes, such as changing the theme or replacing an edited photo, may incur a fee of $15 or more. You have up to 72 hours to approve the proof. If we don't receive approval within 72 hours, your order will be printed and shipped as-is based on the proof provided. Please ensure timely feedback to avoid delays or errors.

Chargebacks:

We’re committed to resolving any issues with your order. If you experience any problems, please contact us via email for prompt assistance. Filing a chargeback without contacting us will result in a permanent ban from shopping with SprinkleInInk. We take fraudulent chargebacks seriously and will pursue legal action if necessary.

Thank you for reviewing our policies. If you have any questions, feel free to contact us. We're here to ensure your satisfaction and deliver high-quality custom products.